FAQ

Do you manufacture your own equipment and textiles?

Yes, we operate a vertically integrated production facility. We have two self-owned production bases located in Shanghai and Tongxiang. This allows us to control the entire manufacturing process, from metal fabrication, painting, and assembly to bulk fabric weaving and finished curtain production.

What types of specialized curtain machinery do you manufacture?

Our comprehensive product catalog includes vertical cutting machines, automatic backwards tension joint and hemming machines, automatic curtain pleating machines, Roman shade machines, and fabric inspection equipment.

How do your machines improve the quality of finished curtains?

Our automated machines utilize advanced intelligent tension control systems to ensure even, wrinkle-free seams. Equipment like our vertical cutting machine effectively corrects common fabric weft skewing issues, directly resulting in cleaner cuts, uniform folds, and a higher quality finished drapery product.

How do you ensure the quality of your curtain machines and fabrics before shipment?

We execute 100% pre-shipment testing for every machine to ensure stable operation, sewing precision, and adherence to our quality standards before dispatch. For fabrics, we utilize our own Single-Sided Inspection Machines equipped with LED backlighting to detect weaving flaws, weft skewing, and shade variations.

Can I trace the production status of my bulk fabric or machine order?

Yes. Because we maintain full autonomous capabilities in R&D, design, and production, our B2B clients receive accurate and timely updates at critical manufacturing milestones, from raw material processing through to final quality assurance.

How are your curtain manufacturing machines packaged for international shipping?

We provide standard export packaging, typically utilizing sturdy wooden cases to ensure the complete safety of the equipment during long-distance transportation.

Do you offer custom packaging solutions for specific logistics requirements?

Yes. If a client has special packaging requirements—such as vacuum sealing or custom-sized wooden crates—we can provide customized packaging services. The associated costs for these specialized requests will be confirmed through separate communication.

Which ports do you primarily use for exporting goods?

Our primary departure ports for international machine and fabric shipments are the Port of Shanghai and the Port of Ningbo.

What is the Minimum Order Quantity (MOQ) for your machines and fabrics?

For standard curtain machinery, we support an MOQ of 1 unit to facilitate equipment testing and small-batch procurement. For OEM/ODM custom orders, special machine models, or bulk fabric rolls, the MOQ is negotiated based on specific customization requirements and production complexity.

What is the standard production lead time after placing an order?

Delivery time depends on the product type and order volume. Standard in-stock machines require approximately 7 to 15 days, while standard machines requiring production take about 15 to 30 days after receiving the deposit. Custom OEM orders are evaluated separately based on complexity.

What are your accepted payment terms for B2B clients?

The most common international payment method is Telegraphic Transfer (T/T), typically structured as a 50% deposit with the remaining 50% balance cleared before shipment. We also accept Letter of Credit (L/C) at sight for larger orders exceeding $50,000.

Are there specific payment requirements for first-time buyers?

For initial cooperation, we advise a 50% advance payment to initiate production, with the balance paid prior to dispatch. Smaller orders (typically under $10,000) may require a 100% advance payment.

Does your company hold intellectual property rights for its machinery?

Yes. We possess independent research, development, and design capabilities, and have successfully obtained dozens of intellectual property patents for our intelligent production equipment.

Can your automated machines handle heavyweight fabrics like velvet or blackout materials?

Yes, our equipment is specifically engineered to process thick materials. For instance, our automatic pleating machine is equipped with a high-performance heavy-duty sewing head capable of cleanly processing fabrics up to 2cm thick.

Do you sell finished curtains in addition to machines and fabrics?

Yes, while our primary focus is supplying customized curtain manufacturing machines and bulk fabrics, we also operate a dedicated finished curtain production line to accommodate specific client requests for ready-made window treatments.

Do you provide OEM and ODM customization services?

Yes, leveraging our independent R&D and design capabilities, we fully support both OEM and ODM customization services for our machinery and textiles.

What specific elements of the machinery can be customized?

We offer extensive machine customization options, including brand customization (printing the client's logo), appearance modifications (custom colors and coatings), functional adjustments based on unique process requirements, and tailored exterior packaging.

How is the MOQ determined for OEM custom machinery?

The MOQ for OEM customized orders is generally higher than that of standard machines. The exact quantity is determined by the specific customization scope, such as logo printing or mechanical functionality modifications.

What is the standard warranty period for your curtain manufacturing equipment?

We provide a standard warranty period of one year, calculated from the date the equipment is shipped.

What exactly does the equipment warranty cover?

During the warranty period, we provide after-sales support and repair for any malfunctions arising directly from the equipment's inherent quality issues. This coverage excludes consumable parts, human-induced damage, and failures caused by improper operational use.

Can the warranty period be extended for specific projects?

Yes. Under special circumstances, such as highly customized machine models or specific large-scale project requirements, extending the warranty period is fully negotiable and will be detailed in the mutual contract agreement.

Do you offer technical support for your automated machines?

Yes. Backed by a strong technical team and a nationwide service network, we ensure our clients receive rapid response support and reliable automated production solutions.

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